Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It says printer failure Printer or ink system. Hp office jet…

Customer Question
It says printer failure...

It says printer failure Printer or ink system

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp office jet pro 8600 windows

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

Purchased 3 years ago. I unplugged it and then plugged it back in and started it again. Same message. It said to call you!

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 hours by:
11/20/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,071
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Technician: Richard, Technician replied 7 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 7 months ago
Still same thing appears on the printer. There is a problem with your printer!
Technician: Richard, Technician replied 7 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 7 months ago
I did what you directed me to do and it did not work.
Technician: Richard, Technician replied 7 months ago

Thanks

It is the internal ink delivery system that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,071
47,071 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
A message comes up that there is something wrong with the
a message comes up that there is something wrong with the ink or printer system. i did what it said about turning off, unplugging and turning back on and the message still come on. It will not let me … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
MY HP SAYS THAT IT HAS A PROBLEM WITH THE PRINTER OR THE INK
MY HP SAYS THAT IT HAS A PROBLEM WITH THE PRINTER OR THE INK SYSTEM. I HAVE TURNED PRINTER ON AND OFF AND UNPLUGGED IT SEVERAL TIMES BUT I CAN NOT GET PAST THIS MESSAGE. WHAT CAN I DO TO FIX THIS? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My HP Office Jet Pro says there is an ink system problem. Do
My HP Office Jet Pro says there is an ink system problem. Do I need a replacement? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
IT keeps saying supply system error. I have installed all
IT keeps saying supply system error. I have installed all new HP ink , everytime I put one in all the others go down considerable in ink levels. When I put in each color, that seemed ok but when I put… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a HP Officejet Pro 8600 that has been great until a
I have a HP Officejet Pro 8600 that has been great until a couple hours ago. Just after I printed a couple documents, it have me a message that two of the ink cartridges were low. Since I had a new se… read more
Eldon
Eldon
BS
216 satisfied customers
My HP Office Pro printer stopped printing last evening say
My HP Office Pro printer stopped printing last evening say it has an Ink System failure. I tried shutting it off and restarting but same message. Is there an EZ fix? Printer is about 6 yrs old. … read more
Harry
Harry
2,032 satisfied customers
I have a HP office jet pro 8600 that will not let me print
I have a HP office jet pro 8600 that will not let me print anymore … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an error message - there is a problem with your
I have an error message - there is a problem with your printer or ink system. I turned it off, unplugged it and then restarted it with no effect. This was done several times. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My printer says it is in an error state. it is saying that
my printer says it is in an error state. it is saying that it is out of paper, I just placed a ream of card stock in? Help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Hp officejet pro 8600 stuck on animation after trying a
hp officejet pro 8600 stuck on animation after trying a semi-reset … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a HP office jet 8600 printer that says there is a Ink
I have a HP office jet 8600 printer that says there is a Ink issue or printer head problem … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
The display window on my HP Office Pro 8600 is hard to read.
the display window on my HP Office Pro 8600 is hard to read . my printer works great but I can't see the pla with instruction on how to install it?ce I need to go for my project. can I purchase a new … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
When I try to print, it will not and gives me the following
When I try to print, it will not and gives me the following message "problem with printer or ink". Turn printer off and then on. If problem persists, contact HP. The problem persists. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hp office jet 6830. I'm trying to use the printer but it
Hp office jet 6830 . I'm trying to use the printer but it says there is a printer head error. I took out the cartridges and put them back in . How do I make it work?… read more
William Purpura
William Purpura
Managing General Partner
Masters in Business Administration
10 satisfied customers
Need help with an HP Office Jet Pro 8600. We keep getting an
Need help with an HP Office Jet Pro 8600. We keep getting an error message saying there is a paper jam. We checked and checked all over, no paper jam. We tried unplugging and restarting it, same messa… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a HP photosmart Prem C410 series printer, and it just
I have a HP photosmart Prem C410 series printer, and it just had an error message that said the ink system has failed. It told me to turn off the printer and turn it back on. I have done that twice an… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Where do I find the electrical contacts on a hp Office Jet
Where do I find the electrical contacts on a hp Office Jet Pro 8600? Message says to clean them but does not tell me where they are!… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a hp officejet all in printer, worked great of the box
I have a hp officejet all in printer, worked great of the box for a while rhen it starter saying ink failure, please turn off and turn on , I have bought new printheads, but did not cure the problem, … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x