Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

It wont print. 5740 office jet 2 yrs old. Lenvo i dont know

it wont print JA: What's the...
it wont print
JA: What's the make/model number of your printer? How old is it?
Customer: 5740 office jet 2 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenvo i dont know what os means
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today this afternoon it always printed one blank page first before printing what i requested
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: not well versed and dont have much time
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/20/2017
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is printer connected to the computer...usb or wifi

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
Experience: B.Sc. Computer Science with Honors
Verified
Michelle and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 26 days ago
wifi
Customer reply replied 26 days ago
i have limited time like 10 min
Customer reply replied 26 days ago
please i need to leave computer
Customer reply replied 26 days ago
how long/ ? id like money back if you cant help me
Customer reply replied 26 days ago
its been more then few minutes
Customer reply replied 26 days ago
sorry cant wait thought you were experts

sorry for the delay. since you posted a remote assistance request it took me time to accept it

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Printers Question
Customer reply replied 26 days ago
are you leaving answer? fixing it/?

click on the link above to install the remote tool..once i am connected i will fix it

Ask Your Own Printers Question
Customer reply replied 26 days ago
confused where is link? dont see it not versed

i am connected

Ask Your Own Printers Question
Customer is the printer turned on
Guest: yes
Guest: help i need to runCustomer i am taking mousecontrol and fixing this right away
Guest: what does thaT MEAN? ?LEATCustomer please dont move the mouse else i will not be bale to do anytjing on your computer to check teh printer settingsCustomer i am sorry but if you dont have time right now i can fix this later when you have time as i need to check where excatly teh problem is and right now we are just consuming time in explaining as to what is going on
Guest: cant lose moneyCustomer yes sure. i will try fixing this for you and will let tehs ession stay openCustomer you can come back in 30 mins
Guest: thanksCustomer you are welcomeCustomer printer is fixed now. i have fixed the settings
Guest: thanks what did i do wrong?Customer . it was nothing you did. at times wifi devices drop teh wifi connection and then settings need to be refreshed. just to be sure can you try printing something yourself pleaseCustomer let me know once you have tested
Guest: yes it printedCustomer great. in caseyou face ny problem is future just open the justanswer email and click view response and reply to meCustomer i will be happy to assistCustomer may i now close the remote session.
Guest: so you sent me an emAIL?Customer yes an auto reply email would be there in your inbox. if the printer repeats the same problem , you can open the email and click view response. in our chat page you can send me a message
Guest: THANKS HAPPY THANKSGIVINGCustomer Happy Thanksgiving to you and your near and dear ones tooCustomer enjoy the weekendCustomer i will now exit the remote session
Ask Your Own Printers Question
Ask Michelle Your Own Question
Michelle
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,704
5,704 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

Michelle is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,214 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,150 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,086 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

967 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Having trouble printing labels from my Epson XP-830. I've
Having trouble printing labels from my Epson XP-830. I've contacted Epson Support and they said my printer settings are correct but I may have some type of configuration problem with computer and prin… read more
Cody
Cody
Computer Science
1,563 satisfied customers
IamtryingtoprintChristmascards. Sorry I an trying to print
sorry I an trying to print Christmas cards on a hp6700 premium using pages on a imac … read more
Harry
Harry
152 satisfied customers
Epson 0x96 error. Reinstalled and updated. Even copy stand
Epson 0x96 error JA: Is your Epson printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Customer: reinstal… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
It says pprinter error has occured.Turn off power then back
it says pprinter error has occured.Turn off power then back on again. I f problem persists see the manual also at top it says6A81 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
I have an error message to cancel printing and turn off and
I have an error message to cancel printing and turn off and turn back on device. same massage when printer turns back on … read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
Photo tray on my hpenvy 7640 printer is blocked. how does
photo tray on my hpenvy 7640 printer is blocked. how does one unblock it? thankyou … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
87 satisfied customers
I cannot print a document. I get an error message: "Stopped
I cannot print a document. I get an error message: "Stopped - 'Filter' failed" … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,150 satisfied customers
Louis here customer from yesterday with Two deal with our
Hi Jeffrey, louis here customer from yesterday with Two deal with our canon printer issue Did you get a chance to reach cannon today to resolve my download troubleshooting… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
171 satisfied customers
It wants to only print a cd not on paper. Xp830. Just today.
it wants to only print a cd not on paper JA: What's the brand and model of your printer? Customer: xp830 JA: How long has this been going on with your printer? Customer: just today JA: When did you la… read more
Harry
Harry
152 satisfied customers
The black ink will not print, just changed it. Hp deskjet
Yes. Can open lid easily. the other ink cartridges are low, but a little left in the magenta so when i print it prints a bit in the magenta color. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Printer working fine when I ran out of ink. Put a new ink
Printer working fine when I ran out of ink. Put a new ink cartridge in and now it won't print. … read more
Michelle
Michelle
Printer Expert
5,704 satisfied customers
How do I replace ink Cartridge on my MG5660 Printer. MG5660.
How do I replace ink Cartridge on my MG5660 Printer … read more
Michelle
Michelle
Printer Expert
5,704 satisfied customers
I'm not sure if I'm the right section but what i need is a
hi I'm not sure if I'm the right section but what i need is a replacement cartridge … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
HP 3054 printer won't print. Printer shows line that says
HP 3054 printer won't print. Printer shows line that says "printing," followed by a dashed line that grows and then repeats. Nothing prints. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
Changed black ink on my hp officejet 8040 and now trying to
Changed black ink on my hp officejet 8040 and now trying to print just get error message can not print. visit you web sight … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I have a new hp pro 6978 wireless printer..connected all but
I have a new hp pro 6978 wireless printer..connected all but cannot print from my computer..help? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
I have a PIXMA Canon mg printer (3620). Put new ink in
I have a PIXMA Canon mg printer (3620). Put new ink in (240xl - black & 241 color) . Use Microsoft. Computer acknowledged new ink but stated if not work, to line up and follow instructions.. Computer … read more
John
John
Computer Science Engineer
Bachelor's Degree
5,078 satisfied customers
Ran low of Magenta ink. Replaced cartridge. Won't print
Ran low of Magenta ink. Replaced cartridge. Won't print magenta color on test pattern. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
45 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x