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My MFC-J435W will not power on. Unplugged it and plugged it…

Customer Question
My MFC-J435W will not...

My MFC-J435W will not power on. Unplugged it and plugged it back in. Seems dead

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brother Mac-j435w. 8 years old approx

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IOS. Printing from iPhone and ipad

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Have been away 6 Days. Came home to print and nothing happened. It looked dark so I tried the power button. Nothing. Then unplugged it and plugged it back in. Nokthing

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That I would like to print from my iPad tonight. Lol

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/20/2017
Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,440
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is the printer completely / electrically dead?
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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