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I'm trying to install my wireless Canon Pixma MX 492 to my…

Customer Question
My name is*****'m trying...

My name is*****'m trying to install my wireless Canon Pixma MX 492 to my desk-top computer. I have a wireless router in my house and when I try to follow the steps on your CD It asks me to press a WPS button for 5 sec. on the router. I cannot find any button on my wireless router so nothing to hold down for 5 secs. Don't know what else to do or how else I can get this printer to respond from my comp[utor.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I just bought it today from Walmart it better be brand new

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC desktop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have just finished setting everything up on the printer by following the instructions in the packaging. Now I am trying to connect to respond to my comutor if I want to print something, I am using the CD that was in the packaging but as I said before I have come to a stop because I can't hold the button on my router for 5 secs. as it doesn't have a button. Is there another way to connect this printer to my desktop[ is my question

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that I need step by step help in setting this up I guess.

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
11/20/2017
Technician: arsufi2002, Technician replied 8 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,777
Experience: Experience in all major branded printers
Verified

Hi Garry,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Technician: arsufi2002, Technician replied 8 months ago

Let me know when you are ready

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Customer reply replied 8 months ago
ready
Technician: arsufi2002, Technician replied 8 months ago

ok

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Technician: arsufi2002, Technician replied 8 months ago

Does router have wps button?

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Customer reply replied 8 months ago
I expect free service . I will not pay to have a new printer setup , it should be free service. I will find someone else to help me set up or take the printer back for full refund.
Technician: arsufi2002, Technician replied 8 months ago

Dear Garry,

This is third party site and we work for computer troubleshooting. I can see you have placed the question for $22.

There is no other fees.

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Technician: arsufi2002, Technician replied 8 months ago

You are connected to expert session, i am one of the expert.

Let me know if you still want to cancel question or want to continue with printer installation procedure

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Customer reply replied 8 months ago
Cancel question and cancel my credit card as well.
Technician: arsufi2002, Technician replied 8 months ago

Fine...

I will cancel the request.

Thanks for contacting Just Answer.

Have a great day.

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Shefin
Shefin, Printer and Office Equip. Specialist
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