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Can't figure out how to just photocopy documents........ not…

Customer Question
Can't figure out how...

Can't figure out how to just photocopy documents........ not documents off the computer ...... but just loose documents

Technician's Assistant: What's the make/model number of your printer? How old is it?

It's an Epson XP-420 and about 6 months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I'm not tech-handy. This computer is a Mac and Operating System ???

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I've not been able to photocopy successfully since I bought it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes. I want to know how to replace ink cartridges and how to photocopy loose documents

Submitted: 7 months ago.Category: Printers
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Answered in 28 minutes by:
11/20/2017
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,014
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 7 months ago

Basically just place a document on the glass, press the Home icon, and use the left and right arrows tp display the Copy icon. Then select Copy.

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Category: Printers
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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