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Cannot scan. Image Class MF4370dn. Approx 4 Years old. PC,

Customer Question
Cannot scan Technician's Assistant:...

Cannot scan

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Image Class MF4370dn. Approx 4 Years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I've had scanning problems before and Canon sent me a fix that worked until a few weeks ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that's all

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
11/20/2017
Technician: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 952
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

how is the all in one printer connected to the computer?

Ask Your Own Printers Question
Customer reply replied 8 months ago
USB cable
Customer reply replied 8 months ago
Please continue with your help
Customer reply replied 8 months ago
I've just solved the problem.
Thanks for attempting to help. Your help is not required anymore.
Best regards
Eric
Customer reply replied 8 months ago
No need for your help anymore!
Solved the problem by myself!
Best regards
Eric
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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