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I am trying to set it up and i can not figure out how to do…

Customer Question
I am trying to...

I am trying to set it up and i can not figure out how to do a capital letter for the wifi password

Technician's Assistant: What's the make/model number of your printer? How old is it?

MX492 brand new

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The set up screen asked for the wifi password. my password ***** a capital letter and I do not know what to push on the printer screen to change it from lower case to upper case

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
11/19/2017
Technician: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,203
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, at the screen where you enter your wifi password, in the top right corner of the LCD screen you should see a :1 . This indicates that you are in numeric mode. Please press the asterisk (*) key to switch to :A or uppercase letter mode, pressing asterisk again with switch to lowercase letter mode.

To enter a letter in either letter mode, press the associated number key to cycle through the available letters.

For example: To enter a letter c, you will press the 2 key three times. Press OK when done.

Let me know the results please

Thank you

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