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My computer is not connecting wsith my HP printer. My cable…

Customer Question
My computer is not...

My computer is not connecting wsith my HP printer. My cable company can see the printer ass it is wireless. But I can not print from the computer even though the ip address is correct

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

CQ176A#B1H

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Toshiba wINDOWS 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

IT STARTED YESTERDAY, WHEN I TRIED TO WRITE A DOCUMENT IN WORD

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NOT THAT I CAN THINK OF

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/19/2017
Technician: SorenX, Technician replied 8 months ago
SorenX
SorenX, Technician
Category: Printers
Satisfied Customers: 2,540
Experience: Over ten years experience troubleshooting printers.
Verified

Hi, my name is Chris!

When was the last time you were able to print successfully?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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