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It won't print in black all of a sudden. No low ink message.

Customer Question
It won't print in...

It won't print in black all of a sudden. No low ink message. Then a new ink cartridge was not accepted error message "remove cartridge on right" refer to printer documentation

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

HP C-4150

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

3 days

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/19/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,784
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 8 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it). It is normal to see the black nozzles fail first as they get the most use.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2007 model printer, it is well past its 3 year service life, so this type of failure is not surprising. At this point the printer has lasted more than 3 times what it was designed for and has greatly exceeded any value that could be reasonably expected of it.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

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Nathan, Engineer
Category: Printers
Satisfied Customers: 30,784
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Experience: Computer networking/repair. 12+ years experience.

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