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We have an Hp printer that is not printing. We put in all
We have an Hp printer that is not printing . We put in all new ink cartridges but one will … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
161 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
7,360 satisfied customers
My hp color laserjet 2840 won't print black when trying to
My hp color laserjet 2840 won't print black when trying to print a color page. It prints black fine if i send a page in grey scale and no color. If I use the printer's color copy option the same resul… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP Officejet 6500 wireless printer wont print. I am receiving
My HP Officejet 6500 wireless printer won't print. I am receiving no error messages, have replaced ink cartridges and have cleaned and advanced cleaned printer heads. No black ink will print. Any sugg… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,230 satisfied customers
My HP Photosmart premium c309a printer is showing an error
My HP Photosmart premium c309a printer is showing an error that states, "The following ink cartridge(s) appear to be missing or damaged (and then it shows yellow and blue) Refer to Printer Documentati… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
hp Photosmart C6150 all in one . then printer will not print
hp Photosmart C6150 all in one . then printer will not print or copy it has an error Oxc 18a0206 i can not find the error description anywhere in the paper work provided… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a officejet 5610 all in one. it takes hp 22 and black
I have a officejet 5610 all in one. it takes hp 22 and black hp 56 cartridges, how ever it now tells me the hp 22 i put in the machine is not proper cartridge. do i need a new printer, I have several … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have an HP Deskjet D2660 and all of a sudden it wont print.
I have an HP Deskjet D2660 and all of a sudden it won't print. It's connected properly, but plain paper comes out when I give the print command. I can't find my disk to reinstall it either. What can I… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
i stopped printing in the middle of a job because the print
i stopped printing in the middle of a job because the print was fading. inserted new black cartridge on right and message reads: cartridge error: refer to device document to troubleshoot. i've done al… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have an HP Photosmart C7180 printer. It has worked GREAT
I have an HP Photosmart C7180 printer. It has worked GREAT for 3 years or more. But all of the sudden I'm having trouble printing a picture -- the color mix is not right, blacks are kind of a brown sh… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have an HP PSC 1610 All-in One printer. It is connected to
I have an HP PSC 1610 All-in One printer. It is connected to an iBook G4 Mac. Yesterday when I turned on the printer, it had a message '" remove and check color cartridge". So I removed the cartridge … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,230 satisfied customers
i have a hp photosmart premium c309 series, i just bought a
i have a hp photosmart premium c309 series, i just bought a new black ink cartrige and installed it.....i keep getting the message "the following in cartridge appears to be missing or damaged.....refe… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
The attention light is on on the photosmart express printer....It
The attention light is on on the photosmart express printer....It says Print Cartridges and underneath, it says Refer to printer documentation. I have found nothing wrong with the Print Cartridges. Wh… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I am having problems with my HP officejet j4550 printer. I
I am having problems with my HP officejet j4550 printer. I have tried changing the black ink cartridge a couple of times and it just will not work. Now it says to "refer to device documentation to tro… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I PUT IN NEW BLACK CARTRIDGE IN HP PHOTOSMART 3310 ALL-IN-ONE
I PUT IN NEW BLACK CARTRIDGE IN HP PHOTOSMART 3310 ALL-IN-ONE -- KEEP GETTING MEAASGE: "INK SYSTEM HAS FAILED. UNABLE TO COPY, RECEIVE FAXES, OR PRINT. REFER TO DOCUMENTATION-- ERROR: OXC18a0001 -- NO… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
Is there any way to override an HP printer that wont print
Is there any way to override an HP printer that won't print without all the ink cartridges? I have plenty of black ink, but it won't print unless magenta is refilled.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
does not print in black printer reports alignment failed
does not print in black printer reports alignment failed: refer to device documentation for details tried using setup to do automatic alignment and it always reports alignment failed ink is full using… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My HP photosmart all in one has the screen showing REFER TO
My HP photosmart all in one has the screen showing REFER TO PRINTER DOCUMENTATION heading print cartidges. I have checked and double checked and i am doing nothing wrong so why won't it do the usual p… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

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Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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