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I have a Canon Pixma PRO 9500 II printer. It is printing too…

Customer Question
I have a Canon...

I have a Canon Pixma PRO 9500 Mark II printer. It is printing too dark. How can I calibrate it?

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I just bought it used. He said he had it about 7 years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC, os 13.1

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just got it yesterday so this is my first time using it other than a test at his house before I bought it. It did not print dark yesterday.

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
is anyone ever going to answer this????
Answered in 2 hours by:
11/19/2017
Technician: Robert M., Consultant replied 8 months ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,436
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your printer question.

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Technician: Robert M., Consultant replied 8 months ago

sorry for the delay. are you still around ?

it was printing ok yesterday but not today

have you tried it with more than one document ?

and are you using the same paper ?

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Customer reply replied 8 months ago
in the hours I've been waiting for your response I think I have figured some things out. my question now is how do I add paper profiles to the printer? I print through photoshop but have yet to see any option to add a specific paper to select.
Customer reply replied 8 months ago
Robert, all the company does is keep asking for more money. Initially it was $5. Then $23. Now an additional $39. Can you email me into on how to add a paper profile?
Technician: Robert M., Consultant replied 8 months ago

Give me a couple of minutes and i will get you the info

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Technician: Robert M., Consultant replied 8 months ago

this is a link that shows how to do it

but it is for specific paper from the company that put up the site

do you already have the profiles or do you need them?

if you need them i need to know what paper it is

and you dont usually need them unless it is some pretty specific types of specialized paper

http://www.redrivercatalog.com/profiles/how_to_install_ICC_color_profiles_mac_apple.html

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Category: Printers
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Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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