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I. Have a Hp 6700 Officejet printer, had removed the empty…

Customer Question
I. Have a Hp...

I. Have a Hp 6700 Officejet printer, had removed the empty colour cartidges earlier, and then closed the service doors, but came back a day later to install the. New cartridges, but now the carriage will not slide into the open door area to re install the 3 new colour cartridges--- the little messageon my screen tells me to open the service door, and shows which cartridges to replace, but the carriage does not slide into the open door area

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

6700 and 3.5 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Apple ipad

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Yesterday, when I opened the service door for the carriage area, the cartridge carriage imm slid to the open area, so as to remove the empty cartridges----- I removed the 3 empty colour cartridges, and then closed that service door----- later wanted to replace with new cartridges, the carriage will not slide to allow me to install the new cartridges

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that shud do it--- I just cannot understand why the carriage will not slide to allow me to natal the new cartridges

Submitted: 8 months ago.Category: Printers
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Answered in 25 minutes by:
11/19/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,942
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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