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I cannot get rid of the Brothers fax option when I try to…

Customer Question
I cannot get rid...

I cannot get rid of the Brothers fax option when I try to print (I do not want to fax). The fax keypad icon appears, and I can't bypass it. Suggestions? I've never seen this before, so I'm stumped.

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

It's about 6 years old. Model MFC-58900CN.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It's an HP with Windows 10.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's never occurred before yesterday. Previously we offloaded pictures from the camera to the computer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That it!

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
11/19/2017
Technician: Kamil Anwar, Technician replied 10 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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