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I purchased an HP ENVY Photo 7155 printer but when I do a…

Customer Question
I purchased an HP...

I purchased an HP ENVY Photo 7155 printer but when I do a scan and get the scanned attachment in the email....the file is a .bin how to do I change that to view as a pdf or just a look at without it looking like jibberish trash?

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

New ..bought it last week

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My other documents that I had previously scanned in were sent to my email as a PDF file

Submitted: 9 months ago.Category: Printers
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Answered in 1 minute by:
11/19/2017
Technician: Viet - Printer Tech, Printer Technician replied 9 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,188
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Are you able to scan to a folder on your computer fine (not to email)?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 9 months ago

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Have you tried using the program called HP ENVY... or HP Scan on your computer for scanning?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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