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I just bought an HP laptop and trying to hook up my Epson XP…

I just bought an...

I just bought an HP laptop and trying to hook up my Epson XP 410 printer and having problems

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Set it up wirelessly

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought this HP yesterday, went through HP and they said it wasn't their issue i still have the epson printer disc

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just simply print

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Answered in 5 minutes by:
11/19/2017
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,252
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

If your old computer is still working, then is it still able to print?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 9 months ago
my old Dell laptop still prints
I have gotten an error message stating the printer could not be found
Customer reply replied 9 months ago
Hello?

Are you installing from the printer's CD disk?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 9 months ago
I have the Epson disc in the new HP laptop

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 9 months ago
is it $39.00?

How about with a small amount as shown for direct remote support?

Ask Your Own Printers Question
Customer reply replied 9 months ago
ok, i can handle that

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y9sm9osf
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,252
Experience: Troubleshoot printers, scanners, etc.
Verified
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Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,252
41,252 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

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