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Only prints half the document to the page. Epsom 420xp

Customer Question
Only prints half the...

Only prints half the document to the page

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epsom 420xp 12months

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP Desktop Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

First time

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
11/18/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,609
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the program you are printing from?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>
Ask Your Own Printers Question
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

May I know the program you are printing from?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
epsom 420xp
Customer reply replied 8 months ago
edge email
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

Are you able to print properly from Microsoft Word or any other programs?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
I am not computer literate so didnt answer questions properly . Grandson came and fixed it in 10 seconds.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

I am glad that the issue has been resolvd. If you have any issues, please be back.

Thank you.

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,609
6,609 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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