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I am trying to scan some documents using Windows Scan/Fax.

Customer Question
I am trying to...

I am trying to scan some documents using Windows Scan/Fax. When I did this some time ago I had no problems. Now I get a message that the scanner (my Canon MG5220 ) is not detected. What to do?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon MG 5220

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Nothing. I eventually went another route

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I have another problem, downloading photos from my canon Powershot A620

Submitted: 9 months ago.Category: Printers
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Answered in 27 minutes by:
11/18/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 9 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Are you able to print and copy like Xerox?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
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Customer reply replied 9 months ago
Window10
Can print and copy well
Wireless
Customer reply replied 9 months ago
No thanks. Let's end the session.
Thanks.
ITP
Customer reply replied 9 months ago
Please cancel all charges.
Technician: Shefin, Printer and Office Equip. Specialist replied 9 months ago

Hi,

If you do not want additional service, please do not go for it. We can continue through this session.

Thank you.

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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