Printer repair questions? Ask IT technicians for answers ASAP
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May I know if you are getting any error message on your computer screen or printer screen?
Okay, may I know how your is printer connected to your computer is it through WiFi or Ethernet wire?
If we will not be able to resolve your issue you can get the refund of your money.
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May I know if you still need assistance?
I can take remote access but it seems like problem is with hardware.
Okay,May I know if you still have paper in the feeder?
Do you see any light flashes on your printer?
May I know if power light is flashing green and also the alarm light is flashing orange?
How many times your alarm light is flashing is it 2 times or 3 times?
May I know if the fine cartridge is installed properly?
Yes, The ink cartridges.
We can try to reset the printer by following the steps below:
1.Press the Power button to turn on the product.2.Disconnect the USB cable from the back of the product.3.Disconnect the power cord from the electrical outlet.4.Disconnect the power cord from the product.5.Wait 30 seconds.6.Reconnect the power cord to the electrical outlet.7.Reconnect the power cord to the product.8.Press the Power button to turn on the product.9.Reconnect the USB cable to the product.10.Check the product control panel to see if the error message still displays.
Let me know if you see any error message on your printer.
I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. They can read the old conversation so no need to explain it again they will start from where we have left.Thank you.
are you checking the ADF unit which is the place on top where you put an original document that you want to copy or scan?
does it give any other error message ?
can you try putting another piece of paper in the adf and see if it feeds through ?
Hi, I noticed the previous expert was assisting you with your scanner. Please let me know if you need further assistance.