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Thanks. Just got the error 0xc19a0035. model83o0, two years.

Customer Question
Just got the error...

Just got the error 0xc19a0035. model83o0, two years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Win 10 Printer worked flawless before. have another one like it, no errors bust used much more

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It came fright out of the blue, printer sat unused for two days, printed ok

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, this it it

Submitted: 10 months ago.Category: Printers
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Answered in 2 hours by:
11/18/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,636
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 10 months ago
ill get back to you shortly..I didn't see you message
Customer reply replied 10 months ago
Josh, I am on another computer - the error is still there after executing your instruction
Technician: Josh, Technician replied 10 months ago

How old is the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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