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Can't connect hp printer to hp window 10. Window 10, printer…

Customer Question
Can't connect hp printer...

Can't connect hp printer to hp window 10

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Window 10, printer VCVRA-1002 hp desk jet 305a j611 not wireless the printer shows up on the computor but won't connect went to staples and they said i need the printer downloaded

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

July 2017 tried all the usual options

Submitted: 8 months ago.Category: Printers
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Answered in 3 hours by:
11/18/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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