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Paper jam. Not enough paper exposed to grab onto even with…

Customer Question
Paper jam . Not...

Paper jam . Not enough paper exposed to grab onto even with tweezers.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Sending my husband to check. Canon,MG6620,Pixma, Fine, 4-5 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac, Version El Capitan

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

1 day. I was printing several copes of the same document.

Submitted: 8 months ago.Category: Printers
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Answered in 27 minutes by:
11/18/2017
Technician: Md. Sadique, Engineer replied 8 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 8 months ago

Where do you see the paper jammed?

In the paper output slot or transport unit or under the printhead.

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Customer reply replied 8 months ago
Can hardly see it from under the roller .It is in the output slot.
Technician: Md. Sadique, Engineer replied 8 months ago

I will give you a manual which will help you to remove the jammed paper.

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Technician: Md. Sadique, Engineer replied 8 months ago

Please click this link to access the manual: Paper Jam Manual

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Customer reply replied 8 months ago
Don't believe it can be fixed remotely. Please cancel my request and subscription to your service.
Thank you.
Technician: Md. Sadique, Engineer replied 8 months ago

That is an automated premium request service. Its generated by the site and not by me. Please ignore it.

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Technician: Md. Sadique, Engineer replied 8 months ago

Please try the instructions in the manual as of the first step, if it doesn't work we will go for the next solution

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Category: Printers
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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