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Cannot print screenshot. Canon PIXMA MG 3620. IPad 3rd

Customer Question
Cannot print screenshot JA: What's the...
Cannot print screenshot
JA: What's the make/model number of your printer? How old is it?
Customer: Canon PIXMA MG 3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: iPad 3rd generation
JA: How long has this been an issue? What happened right before this popped up?
Customer: Been since beginning. I get 3 quick yellow flashes
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It will print emails
Submitted: 23 days ago.Category: Printers
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Customer reply replied 23 days ago
Brand new product
Customer reply replied 23 days ago
Can I talk to a real person 24/7
Customer reply replied 23 days ago
Talk with real person right now
Customer reply replied 23 days ago
Won't print screenshot
Answered in 15 hours by:
11/19/2017
Technician: Syseng, Engineer replied 23 days ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 6,791
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

The screenshot should be stored with your photos so when you open the screenshot from the photos area and select to print the screenshot do any errors display?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
5,078 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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