Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Epson printer with a error code 97. Epson WF-3640. How do I…

Epson printer with a...

Epson printer with a error code 97.

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Epson WF-3640. How do I check the error code. The display says error code 0x97

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today and I was printing 2copis

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That should be 2 copies of the same thing it was 4 pages double sided in black and white

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/18/2017
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,736
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still no change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that. Luckily, this is a newer model, so depending on purchase date you should still be under the epson 1 year warranty (if registered when new, they usually extend it to 2), and can file a warranty claim to have them repair it. Beyond the warranty, it would cost more to fix than to replace.

Let me know how the reset goes, and I'll help with contact info to file a warranty claim at that point if needed.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 8 months ago
It did not work so I will get a new printer please cancel all charges I don’t want a service plan at this time
You are not obligated to a membership but you did pay the agreed upon one time fee which covers my time and expertise in explaining and diagnosing the problem as an independent tech.
Ask Your Own Printers Question
Customer reply replied 8 months ago
Please cancel all charges do not want the trial service or any monthly service Just cancel , I’m buying a new printer

Again, you are not obligated to a membership or trial, nor are you currently set up for one.

This is a paid support service however and you were charged the fees you agreed to when posting your question, for one time help. In exchange, I provided the diagnosis and explanation above. We're all independent techs here, I have no ability to cancel or refund anything, and to ask for that would have the effect of forcing me to work for free for my time spent helping in good faith.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,736
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
I have no problem with the $5.00 charge I was under the impression that the $18 was for the trial period and if I didn’t want was refundable
Customer reply replied 8 months ago
I don’t want the service so someone needs to refund the $18.00. I have already call my credit card company

We're all independent techs here, I have no control over any billing or account matters, but it sounds like you misread the terms. It is clearly explained on the payment page, you paid the correct amount that you agreed to on the payment page. The 5 was to post your question, the balance for an answer. If you opted for an ongoing subscription, then this would have been included in that. Again asking for a refund, or disputing the fee you agreed to, is then forcing me to work for free for my time spent providing an honest and accurate answer in good faith. I apologize I don't have better news for you, but had you gone to a repair shop you'd be charged a minimum of $100 diagnostic fee for the exact same answer.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,736
30,736 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
WF-3640 Printer stops printing when page is 1/2 to 3/4
WF-3640 Printer stops printing when page is 1/2 to 3/4 complete and gives error code 0x97. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
In the middle of a print job of about 24 pages, the printer
In the middle of a print job of about 24 pages, the printer stopped and showed this error code: 0x97. I could find nothing in the manual which tells me what that means. … read more
Harry
Harry
2,035 satisfied customers
WF-3640 not working, drivers and firmware reinstalled but
WF-3640 not working, drivers and firmware reinstalled but error code 0x97 continues. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have Epson WF-3640 getting error code 0x97, have tried
I have Epson WF-3640 getting error code 0x97, have tried unplugging for 10 min, still getting the error code … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just replaced color ink cartridges on WF-3640 and put in
Hi I just replaced color ink cartridges on WF-3640 and put in new paper in both trays. I tried to copy and received message to turn machine off and on and got error code 0x97 … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
I have a fairly new Epson WF-3640 that will not print
I have a fairly new Epson WF-3640 that will not print anything right now. It keeps asking me to switch of the power and restart with an error code of 0x97. However, if I do this it doesn't make any di… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Every time I send a print the printer goes through the
Every time I send a print the printer goes through the procedure and sounds of processing the print, but after hearing three clicks, the paper comes out with nothing printed, then the printer displays… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need to reset my printer WF-3640, I'm getring error Ox97,
I need to reset my printer WF-3640 , I'm getring error Ox97 … read more
Mr.Med
Mr.Med
1,186 satisfied customers
I have an error code of 0x97. Also it does't print very
I have an error code of 0x97. Also it does't print very well. I have cleaned the printer heads several times. It's about two years old.. … read more
Nathan
Nathan
Engineer
30,736 satisfied customers
I Have a WF-3640 and I am unable to access the printer. I
I Have a WF-3640 and I am unable to access the printer. I get two error codes, the first one is on the printer screen and says "Error Code )x97, the other is when I access through my Dell computer and… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm getting a code 0x97 and I've clean the cartridge heads a
I'm getting a code 0x97 and I've clean the cartridge heads a couple of times now and it worked for awhile then this code again. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
It kept giving me error code 97 I turned the primtr on and
It kept giving me error code 97 I turned the primtr on and off still got the error code 97 then got a message saying install Epson 15405.exe. I did still didn't work and the a dialogue box said I inst… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Epson WF 3640 error code 0x97, WF 3640 about 1.5-2 yo, PC
Epson WF 3640 error code 0x97 JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? Customer: WF 3640 about 1.5-2 yo JA: What kind of computer are you printing fr… read more
Nathan
Nathan
Engineer
30,736 satisfied customers
WF 3640 showing error code 0x97, Epson WF-3640 C481E, Mac
Several times, tried to print from Mac, error code appears … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Printer WF 3640 code 0X97???? Precioioncore WF3640
Was woprking printing COPIES 10 of 28 and just quit? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We have a message on our WF-3640. It is error code 0x69.
We have a message on our WF-3640. It is error code 0x69. HELP … read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
When trying to print wirelessly from my computer, I receive
when trying to print wirelessly from my computer, I receive error code 97. The reado0ut on the printer says to turnoff the printer and back on again. I've done this several times, but still unable to … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have printer error code 97 showing. the font is not printing
i have printer error code 97 showing. the font is not printing out properly in mainly the black font. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x