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HP Photosmart C4210 has not been used much lately. It keeps…

Customer Question
HP Photosmart C4210 has...

HP Photosmart C4210 has not been used much lately. It keeps giving message" can not detect printer ink cartridges"

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Hp photosmart C 4210 all in one- priner-copier-scanner. approx.4-5 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Printing from a MAC computer since printer acquired as gift . MAC has been been and is currently running Os-Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This issue popped up about 2 weeks ago. printer had not been used for about a month before that and had bee turned off.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Had pulled the ink cartridges out a nd cleaned with dry cotton swabs.

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/18/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
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Experience: Computer networking/repair. 12+ years experience.

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