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Just wanted to scan a document from the printer to my

Customer Question
Hi, Just wanted to...

Hi, Just wanted to scan a document from the printer to my computer

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Pixma MG2560

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC 10.11.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just dont know how to do it. My daughter did it successfully last week

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
11/18/2017
Technician: Md. Sadique, Engineer replied 8 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 8 months ago

Click on the Apple icon > Open System Preferences > Print & Scan > do you see your printer listed there?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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