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When I try to print I get a "Save print output as" ..and the…

When I try to...

When I try to print I get a "Save print output as" ..and the location it shows is "SkyDrive --Documents. It won't Let me print anything

Technician's Assistant: What's the make/model number of your printer? How old is it?

Cannon Pixma MG5220 I've had it maybe a year and a half

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with windows 8 OS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have been using another PC because I couldn't resolve this issue but it has died so I had to come back to this one. I don't remember what happened sorry

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

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Answered in 1 minute by:
11/18/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,243
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Can I connect to your computer to fix the issue?

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,243
Experience: 5+ years as Tech
Verified
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Customer reply replied 9 months ago
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