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Its not my printer Its my computer. Its not a printer its my…

Customer Question
Its not my printer...

Its not my printer Its my computer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Its not a printer its my laptop computer

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HPNotebook Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its been 3 o4 weeks Inhave talked to your staff 10 or 12 times We either get cut off ior I cant understand any thing th ey say

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Its not a Printer Its a HP Laptop COMPUTER

Submitted: 8 months ago.Category: Printers
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Answered in 2 hours by:
11/18/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the exact issue which you are facing in the computer?So that I can help you fixing this issue.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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