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Trying to print Labels. Actually it is just a trial run on…

Customer Question
Trying to print Labels...

Trying to print Labels. Actually it is just a trial run on regular paper. I am getting messagee about removing yhr cd/dvd try. I have never used ththat tray and don't thing I will every want to use iy. Is the Word program sending some strange message to the printer???

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epsom XP-830

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10 PC printer is only about 1-2 years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today when I tried to print some labels, which reminds me that this is the first time I have tried to print labels on this machine. So it is less that a year old. I only print labels once a year at christmas time. last year was a different printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of any thing. I am shutting down the printer so I can start fresh

Submitted: 8 months ago.Category: Printers
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Answered in 24 minutes by:
11/17/2017
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today?

Please be as detailed as possible so I can help you the best way possible. Thanks!

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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