Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Canon MP160 printer and the paper will not feed…

Customer Question
I have a Canon...

I have a Canon MP160 printer and the paper will not feed through the printer.

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

It has not done this before. I got this printer from my son about a year ago and I'm not sure how long he had it prior to that.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have an ACER computer (brand new) and I'm running Windows 10.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happen a couple of times last week with my previous computer. I also noticed it would sometimes pull the page in slightly crooked, with the right side dipping first.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/17/2017
Technician: Sudipto, Engineer replied 10 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Ask Your Own Printers Question
Technician: Sudipto, Engineer replied 10 months ago

Can you tell me when this problem started?

Ask Your Own Printers Question
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
I don't want to pay any more money and I'm sorry I started this conversation. I thought I was dealing with Canon Canada.
Technician: Sudipto, Engineer replied 10 months ago

Canon Canada will not help you free of cost as the printer is out of warranty and they may charge more money for support, if you wish then I can help you to solve the problem.

Ask Your Own Printers Question
Customer reply replied 10 months ago
No thanks. Bye
Customer reply replied 10 months ago
I don’t want to hear from another technician. I gave you $5.00 for nothing. I am done with you.
Technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hi there, it looks like your issue was not resolved. I was reviewing what was happened on the previous conversation. There was some miscommunication might caused. I apologize for what have happened today, Paying for the service and issue was not resolved. Even I wouldn't link it either. You already paid for this question and I can help you with your question now. If that doesn't work you can contact our customer support for cancellation of this service.

-------------------------------------------------------------------------------

I did research and found that If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. the best solution for this issue will be Cleaning the Paper Feed Rollers.

  • If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit.

Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary.

  1. Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).
  2. Confirm that a number is ***** in the LED
  3. Press the <Maintenance> button repeatedly until [b] appears.
  4. Press the <Black> or <Color> button. The paper feed roller cleaning starts.
  5. Open the Paper Output Tray.
  6. Load a sheet of A4 or Letter-sized plain paper in the ASF and open the paper output tray.
  7. Perform paper feed roller cleaning (steps 3 and 4) one time. Paper will be fed.
  8. If paper is not fed properly, repeat steps 3 and 4 twice without paper and then try paper feed roller cleaning with paper loaded.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Or else if you really want to cancel this service, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

6,196 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have the canon MP 620 and paper feeds into the printer and
I have the canon MP 620 and paper feeds into the printer and jams. I have to turn off the printer, remove the tray, and remove the paper that is half way fed into the printer. This happens frequently.… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
We have a paper jam and we cannot get the paper out. Canon
We have a paper jam and we cannot get the paper out … read more
Aparna Indresh
Aparna Indresh
529 satisfied customers
Epson XP-810 ink jet printer. Regular paper keeps jamming.
Epson XP-810 ink jet printer. Regular paper keeps jamming. Looked inside and the paper feed wheels are clean. Any suggestions? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
ET-4550, less than a year old. Was having difficult pulling
ET-4550, less than a year old. Was having difficult pulling the paper drawer back in after filling it. Now, the paper door is stuck, pushed all the way in, crooked, I admit for pushing it too hard. no… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My Canon Pro 9000 II, never used, but purchased several
My Canon Pro 9000 Mark II, never used, but purchased several years ago, won't feed plain paper. It starts to pull the paper throughand the paper tilts to the right, perhaps about 20 degrees … read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
When trying to print a portrait from my E-mail, the printer
When trying to print a portrait from my E-mail, the printer sometimes does nothing and sometimes says out of paper. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I have a pixma mp 250 and one day it worked fine the next day
I have a pixma mp 250 and one day it worked fine the next day the paper jammed and I would like to know if there's anything I can do or should I take it in for repairs. And is it worth repairing? Than… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Epson Artisan 700 has been acting up. The paper feed
My Epson Artisan 700 has been acting up. The paper feed "Eats the paper on the left hand side and refuses to feed it through. I already cleaned the heads and still it jams What can I do?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
i have a canon mx320 that is locked up with the error message
i have a canon mx320 that is locked up with the error message "document in ADF. Hit ". When i hit ok, it feeds a piece of paper through or just cycles the paper feed and keeps the message up. There is… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
i have a canon MX870. I keep getting error code 6A80. done
i have a canon MX870. I keep getting error code 6A80. done all the manual has said nothing works.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My HP Deskjet 3050A All-In-One J611 Series will not feed paper
My HP Deskjet 3050A All-In-One J611 Series will not feed paper correctly. It pulls the sheets slightly crooked and causes the paper jam warning to display. It won't pull the paper all the way through,… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Have a Cannon IP for printing emails. The sheets do not feed
Have a Cannon IP for printing emails. The sheets do not feed in properly and the printer shuts down with a jammed paper explanation. The left side of the printer pulls in the sheets, they get crooked … read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
My minimally-used HP C3180 printer has stopped working. All
My minimally-used HP C3180 printer has stopped working. All I get is a flashing "Check Paper" light. I've gone to the HP website and done everything they suggested, including "clean the rollers" which… read more
Anthony
Anthony
Third Year College
104 satisfied customers
Can MX310 printer keeps feeding paper crooked - and jamming.
Can MX310 printer keeps feeding paper crooked - and jamming. I've tried putting in all new paper, carefully, but it's still malfunctioning.… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
I have an HP Officejet Pro L7590 about a year old in our small
I have an HP Officejet Pro L7590 about a year old in our small office. It is used for printing purposes only. It does not work. The paper feed will not function i. e. it will not grab the sheet of pap… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
WE HAVE AN EPSON WORKFORCE 600. MY SON NEEDS TO PRINT HIS REPORT
WE HAVE AN EPSON WORKFORCE 600. MY SON NEEDS TO PRINT HIS REPORT AND PAPER KEEPS JAMMING OR IT SAYS PAPER IS OUT. IT STARTS TO GO IN CROOKED AFTER ALOT OF EFFORT ON THE PRINTERS BEHALF.AND THEN WELL, … read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
I have a Brother 8480 DN printer that has paper jams constantly
I have a Brother 8480 DN printer that has paper jams constantly when I use it for duplex printing. As the page is being pulled back into the machine to print the reverse side, the paper skews crooked … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Gave my son a Canon iP3500 as a gift. He uses the rear paper
Gave my son a Canon iP3500 as a gift. He uses the rear paper feed. It feeds 10 or more sheets, in a bunch, every time he prints a page. The paper thickness lever is in the correct (left) position. He … read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x