Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My HP ENVY 4500 was previously connected to a router that is…

Customer Question
My HP ENVY 4500...

My HP ENVY 4500 was previously connected to a router that is no longer working. My new roster only has LAN connection ports. Is there a way to connect the printer to the new router?

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

More than a year, but probably ;less than two years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Between one ad two years old. Model. SDGOB-1301

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The router stopped woking. Everything except the printer is now working with the new router.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
11/17/2017
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,835
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

What's the make / model of your new router?

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Can you please check at the back / bottom of your new router for the model of it?

What's the make / model of your computer?

Does your new router have Wi-Fi / wireless feature? If yes, have you tried the Settings / Wireless setup wizard on the printer's screen?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Customer reply replied 8 months ago
I have a Mac, but my wife also connected wirelessly to the printer from her iPad with the previous modem.The Modem is ZyXEL, model number VMG4381-810A.Yes, it connects a laptop printer as well as two iPads to the internet by Wi-Fi.
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Thank you for replying back.

1. To confirm, on the printer, you did this: Go to the Settings / Wireless setup wizard on the printer's screen and connect the printer to the new router's Wi-Fi / wireless network name successfully. What's the IP address on the printer?

2. And on the iPad's, you go to Settings > Wi-Fi and connect the iPad's to the new router's Wi-Fi / wireless network name successfully.

3. Are you currently able to print from any of the iPads with the new router?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I got a HP ENVY 4500 for four years. I always use 61XL
I got a HP ENVY 4500 for four years. I always use 61XL cartridges. Suddenly, the printer stopped , telling me that the cartridge is incompatible. I did not change the cartridge before this message app… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
HP Envy 4500 - how do I program it to make more than one
HP Envy 4500 - how do I program it to make more than one copy? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an HP Printer Envy 4500. I printed 20 copies of 25
I have an HP Printer Envy 4500. I printed 20 copies of 25 and then change cartridges. Now nothing will print. … read more
Harry
Harry
3 satisfied customers
I have an HP Envy 4500 printer. My mistake I have changed
I have an HP Envy 4500 printer. My mistake I have changed the language of the of the info appearing in the screen from English to another language which I can't read. How do I restore English? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I recently bought an iMac and I have a HP Envy 4500. It
I recently bought an iMac and I have a HP Envy 4500. It prints just fine, but I have not been able to scan. What do I need to do? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Cannot print to my hp envy 4500 printer, hp envy 4500 is
printer is at our cottage. worked last summer. when we returned this summer, it would not work. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
It prints out test pages, except alignment page, it makes
it prints out test pages, except alignment page, it makes copies fine. I was attempting to print an index for the spine of a folder and it only prints part of the letters. I also printed, in color, a … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
My new HP Pavilion with Microsoft 10 recognizes fax
My new HP Pavilion with Microsoft 10 recognizes fax capabilities but I cannot locate the Canonfaxphone L75 printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need help in setting up a HP Printer. Wireless just quit.
I need help in setting up a HP Printer. Wireless just quit. Can you make house call as soon as possible. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am having problem with my printer, hp envy 4500. I just
I am having problem with my printer, hp envy 4500. I just replaced both cartridges, (Black & Color #61, 61X). I am getting another over print of a … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I connect an iPad to the 4500 envy printer? HP ENVY 4500,
Previously I was able to print from my iPad, but something happened recently and I cannot get it to print … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
The printer works fine, but when pressing scan on the
The printer works fine, but when pressing scan on the printer, an error message says, "no computer found." Also will not scan with Windows Fax & Scan on computer. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a new router with a new password, and need to change
I have a new router with a new password, and need to change my password ***** my HP Envy 4500 so I can print. … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I have a Galaxy Note 3 with photos in my Gallery that I want
I have a Galaxy Note 3 with photos in my Gallery that I want to print onto a HP Deskjet 2510 to make copies from a HP ENVY 4500 series...the Deskjet is unable to locate the printer...… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
I cannot get back online and my code card is lost. What can
I cannot get back online and my code card is lost. What can I do to get back online. I have an HP Envy.… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,835 satisfied customers
I am trying to setup my Microsoft Windows 8 Surface to print
I am trying to setup my Microsoft Windows 8 Surface to print using a HP ENVY 4500 e-All-in-One Series printer but am unable to download the driver. Can you provide me with assistance on how to connect… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
HP OFFICE JET 4500- Will not turn on today! Probably less than
HP OFFICE JET 4500- Will not turn on today! Probably less than a year old although I do no longer have the sales receipt Worked fine yesterday and is in fact a low use home machine! Any thoughts on so… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
have problem with installing HP all in one printer series 6200,
have problem with installing HP all in one printer series 6200, model no SDGOB-0402. Cant find on HP site drive for this printer. Technical support for Sony Vaio VPCEC 4AFX checked computer. Try to in… read more
bbl242003
bbl242003
Federal
Master\u0027s Degree
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x