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My HP ENVY 4500 was previously connected to a router that is

Customer Question
no longer working. My...
My HP ENVY 4500 was previously connected to a router that is no longer working. My new roster only has LAN connection ports. Is there a way to connect the printer to the new router?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: More than a year, but probably ;less than two years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Between one ad two years old. Model. SDGOB-1301
JA: How long has this been an issue? What happened right before this popped up?
Customer: The router stopped woking. Everything except the printer is now working with the new router.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 23 days ago.Category: Printers
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Answered in 2 minutes by:
11/17/2017
Technician: Viet - Printer Tech, Printer Technician replied 23 days ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,668
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 23 days ago

What's the make / model of your new router?

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Technician: Viet - Printer Tech, Printer Technician replied 23 days ago

Can you please check at the back / bottom of your new router for the model of it?

What's the make / model of your computer?

Does your new router have Wi-Fi / wireless feature? If yes, have you tried the Settings / Wireless setup wizard on the printer's screen?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Customer reply replied 22 days ago
I have a Mac, but my wife also connected wirelessly to the printer from her iPad with the previous modem.The Modem is ZyXEL, model number VMG4381-810A.Yes, it connects a laptop printer as well as two iPads to the internet by Wi-Fi.
Technician: Viet - Printer Tech, Printer Technician replied 22 days ago

Thank you for replying back.

1. To confirm, on the printer, you did this: Go to the Settings / Wireless setup wizard on the printer's screen and connect the printer to the new router's Wi-Fi / wireless network name successfully. What's the IP address on the printer?

2. And on the iPad's, you go to Settings > Wi-Fi and connect the iPad's to the new router's Wi-Fi / wireless network name successfully.

3. Are you currently able to print from any of the iPads with the new router?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Technician: Viet - Printer Tech, Printer Technician replied 20 days ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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