Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a cannon iP8700 printer and a new Mac. I am having…

Customer Question
I have a cannon...

I have a cannon iP8700 printer and a new Mac. I am having error problems with paper size. sometimes I can get it to print and other times it won't. I am using on1photo 10 program and photo scape x and tried the program with an update to apple's latest version can't get the printer to consistently print and I can't print cannon's A3+ pro platnum paper

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

No. only since I got the Mac about a week ago

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Macbook air

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I got the Mac

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 day by:
11/19/2017
Technician: jeffreybongers, Engineer replied 10 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,129
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 10 months ago
No thankyou
Technician: jeffreybongers, Engineer replied 10 months ago

Understood.

Is there anything else I can assist you with?

Kind regards,

Jeff

Ask Your Own Printers Question
Customer reply replied 10 months ago
I am at work and will be at home around 3 this afternoon. I will contact you to remotely connect to the printer
Technician: jeffreybongers, Engineer replied 10 months ago

I understand.

I will be available.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 10 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,129
1,129 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Epson ET-89C6DC printer is set up to print A4. I would
My Epson ET-89C6DC printer is set up to print A4. I would like to print off some photos using size 4 x 6 [postcard size] paper from my new computer - Windows 10. I opened File Explorer and right-click… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
I have pro 100 running Mac OS Sierra 10.12.5 Two problems,
I have pro 100 running Mac OS Sierra 10.12.5 Two problems … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
A neighbor installed the Cannon Pixma MG7720 for me. I have
A neighbor installed the Cannon Pixma MG7720 for me . I have an Apple Macbook Pro. I know very little about it. Now my problem there are no instructions on how to copy pictures I put into the Cannon a… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Printing on a WF-7610. Sending 11 x 17 document but printer
Printing on a WF-7610. Sending 11 x 17 document but printer will not print it. What is the sequence to get it to print. Document coming from an email document on MacBook Pro. The single sheet of 11x17… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I can't seem to print borderless even though all my settings
I can't seem to print borderless even though all my settings seem correct; paper size, paper type, margins at zero, borderless selected, slider all the way to the left, but when I hit print my 5x7 com… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I live in NYC. My cable & WiFi provider is Time Warner
I live in NYC. My cable & WiFi provider is Time Warner Cable. My first modem with TWC worked just fine. A year ago they replaced the modem with a supposedly faster one. My Samsung printer had been wor… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Followed the instructions. Print paper comes right out with
Followed the instructions. Print paper comes right out with no photo on it. Recent 8 1/2 X 11 paper jam was removed, but corner piece seemed to be missing. Can't see it anywhere. Maybe this is the pro… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Cannon PIXMA, connected to an HP computer, has been printing
My Cannon PIXMA, connected to an HP computer, has been printing for over a year without a problem. I inadvertently hit the "stop" button and it seems the printer is no longer connected to the computer… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a Canon Pro9000 and like it just fine. However, I want
I have a Canon Pro9000 and like it just fine. However, I want to print a photo on 11 x 14 paper and I can't find that size paper in the software on my computer which allows me to set up the printing. … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I had a Canon Pixma iP4200 which I found suited me well, but
I had a Canon Pixma iP4200 which I found suited me well, but gave it to my wife when tempted by a free Brother MFC-J439W, which I don't like. I would like to get a Canon again but the choice is bewild… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I am printing an A3 document on A3 paper (Canon Pixma photo
I am printing an A3 document on A3 paper (Canon Pixma photo paper PP-201) on my Pro9500 Mark II and it scales down to A4 for some reason I would like to print it out at the size of the image 29.7 x 42… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
My HP Photosmart C5580 wont print photos from the 4" by 6&q
My HP Photosmart C5580 won't print photos from the 4" by 6" tray. This is a MacBook Pro running Windows 7 (because my old Toshiba laptop hard drive died). I think I've installed the various latest dri… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Please will you take a piece of Ohp film and see if it goes
Please will you take a piece of Ohp film and see if it goes through the Multifunction Inkjet Printer MFCJ6510DW A3. I don't need to know about print quality, just that the printer will allow say a 100… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Hi i have a brother MFC-649OCW A3 printer and have no idea
Hi i have a brother MFC-649OCW A3 printer and have no idea how to use the A3 component? i don't know how to print or scan A3? and it doesn't scan A3 automaticall? is there a setting that needs changin… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon 9000 PIXMA printer and just bought some fancy
I have a Canon 9000 PIXMA printer and just bought some fancy Ilford paper. How do I tell the printer that I am using this paper. It lists a bunch of canon papers.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My 8350 all in one often does not feed photo paper. With one
My 8350 all in one often does not feed photo paper. With one sheet in the input hopper, it will sometimes work. Any suggestions? Is there a way to clean the feed rolls, or? I have selected photo paper… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I HAVE AN OFFICE DESKJET PRO K850 A3 PRINTER. IT PRINTS A4
I HAVE AN OFFICE DESKJET PRO K850 A3 PRINTER. IT PRINTS A4 WITH NO PROBLEMS. IF I TRY TO PRINT A3 I ALWAYS GET A PAPER JAM. AS LOOKING @ THE PRINTER FROM THE FRONT THE JAM OCCURS AT THE RIGHT HAND SID… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a pixma pro 9500 I bought a couple of years ago. Im
I have a pixma pro 9500 I bought a couple of years ago. Im trying to use Canson BFK Rives paper. I downloaded and used the icc profile, set the paper size to 8.5 X 11, and selected the icc, pressed pr… read more
Nick
Nick
Bachelor's Degree
15 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x