Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I cantget in on line and when I turn it on I get an E6

Customer Question
I cantget in on...

I cantget in on line and when I turn it on I get an E6 message

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

That will take a minute foor me to find. Is there a data plate with this info?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc and windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I sent my computer to dell for waranty work and it hasn't worked since

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is there a data plate I can get the info from?

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 hours by:
11/18/2017
Technician: Md. Sadique, Engineer replied 8 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 8 months ago

What is the make of your printer?

Canon, Epson etc.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Brother
Technician: Md. Sadique, Engineer replied 8 months ago

Thanks for the information.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 8 months ago

What is the age of your printer?

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 8 months ago

Please tell me the model number of your printer as well. You can find the model number on the back of your printer on a white sticker/label.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,660 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have wireless inter-net and I cant get and I cant get my
I have wireless inter-net and I cant get and I cant get my printer to work? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a Brother MFC-J5720DW, it has taken itself off line
I have a Brother MFC-J5720DW, it has taken itself off line from all computers and I can't get it back on. I've tried turning it off and back on but it hasn't fixed the problem … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I cannot receive faxes. The widow shows "unable to init. E6,
I cannot receive faxes. The widow shows "unable to init. E6 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It only prints color - no black. Anything black doesn't show
It only prints color - no black. Anything black doesn't show up on the print. I have replaced four cartridges, there are 5 "slots" for cartridges. I can't find a cart that has the insignia "bow tie." … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It was working and just gave me a printer error. it Showed
It was working and just gave me a printer error. it Showed Turn off and then on again. For details, see your documentation or visit Epson.com. I have turned the printer off and on several times but st… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Keeps telling me that my computer is not connected to my HP
keeps telling me that my computer is not connected to my HP 4650 series Wireless printer. I have followed the instructions on the printer screen and it hasn't worked. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
New Brother MFC 9340CDW laser printer is printing thick pink
new Brother MFC 9340CDW laser printer is printing thick pink line along the left side of the page. The printer is new and this is the first time we are printing with it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an old HP Laser Jet 5 printer I would like to add to
I have an old HP Laser Jet 5 printer I would like to add to Dell windows 10. Model # HP C3916A. It still works beautifully. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I replaced the ink cartridges, aligned them, and then tried
Good morning. I replaced the ink cartridges, aligned them, and then tried to print. The paper fed, and print head moved back and forth, and no ink showed up on the paper. Then I got error B200 and a m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have replaced an ink cartridge, but it is not printing
I have replaced an ink cartridge, but it is not printing (Magenta) I entered maintenance mode before and did a manual clean for the same problem. But I cannot find how to enter maintenance mode, or re… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am getting an error message that I don't understand and
I am getting an error message that I don't understand and can't find any info on: "The printhead appears to be missing, not detected, incorrectly installed, or incompatible." Nothing has changed since… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Worked for awhile after upgrading to windows 10 but now has
worked for awhile after upgrading to windows 10 but now has stopped working wirelessly will work with usb plugged in, wifes lap top works fine wirelessly,, have deleted and reinstalled all software, u… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have installed windows 10 a couple of days ago. BUT since
I have installed windows 10 a couple of days ago. BUT since then my printer, a Canon MX860 does not work. It displays a permanent error message that there is a paper jam - which there is NOT. I am 77 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
hi Ryan H,-How do I solve my printer and computer problem
hi Ryan H, -How do I solve my printer and computer problem as described below? I am on public pc and only have 17 minutes left unless renewed. -Originally, last night I could't print test page, email … read more
The A+ PCTech
The A+ PCTech
Ticket To Work Program
Vocational, Technical or Trade Scho
385 satisfied customers
What does "Failed Platform End Page" (Error Message) on Dell
What does "Failed Platform End Page" (Error Message) on Dell A940 Printer Mean? My Dell A940 Printer won't print. When I turn the computer off and then turn it back on later then it might and might no… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I purchased a Lexmark Pro901 in January of this year. It no
I purchased a Lexmark Pro901 in January of this year. It no longer prints colors and now prints balnk pages instead of text. The cartridges are new and I have gone through the menu and tried all the f… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Yesterday, I installed a brand new Deskjet All-in-One J510
Yesterday, I installed a brand new Deskjet All-in-One J510 series printer (Serial number CN13Q32H1505D1) and it worked!! Beautifully!! Today, it will not even print a test page. According to a message… read more
Greg_G
Greg_G
Director of Information Technology
Most credits towards B.A. acquired
27 satisfied customers
my printer reads cover open. close document feeder cover.
my printer reads "cover open. close document feeder cover." the cover is closed. what's up?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x