Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Will not print. Mg6820 I am hot sure when I bought this,

Customer Question
Will not print Technician's...

Will not print

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mg6820 I am hot sure when I bought this, perhaps less than a year

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

MAC 10.12.6

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I also get message no paper but it is about halfway

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
11/17/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,612
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the Printers & Scanners. window, and not on the keyboard) sign to add printer. Select your printer from the list.
    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,612
6,612 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,612 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
The paper isn't feeding properly. I have inserted the paper
The paper isn't feeding properly. I have inserted the paper tray to the matching arrows, but something is preventing the paper to feed. When it does feed a bit, it gets stuck and I have to pull it out… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a question regarding a Cannon MG6820 printer I am
I have a question regarding a Cannon MG6820 printer I am trying to print a photo and do not understand how to line up the photo paper … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Error message 6000 on my PIXMA MG6820. Printer seems to have
error message 6000 on my PIXMA MG6820. Printer seems to have sucked about 20 sheets of paper waaay back. Can barely reach them but don't want to risk pulling off tiny bits of paper to get stuck later.… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
501 satisfied customers
Have been dealing with error B200, now have 1403. MX922,
Nothing unusual before the B200. There is some fuzzy or contradictory advice about how to reset the printer to clear the error after cleaning the printhead with distilled water. I am doing the "close cover after startup when print head moves "more than halfway" left. I "reset" it, and got this error, which is new. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
6,612 satisfied customers
My Brother MFC990CW has an error message "Unable to Init 4F"
My Brother MFC990CW has an error message "Unable to Init 4F" and it is unable to print docs sent to it. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a paper jam and can't get out a piece of stuck paper.
I have a paper jam and can't get out a piece of stuck paper. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought a new Epson XP440. I did set it up with a new USB
I bought a new Epson XP440. I did set it up with a new USB 2.0 cable for communication with Mac OS Sierra 10.12.6. If I select scanning "Computer PDF USB Connection" I get the message "Communication E… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It doesn't want to print anything. I checked the ink I did
It doesn't want to print anything. I checked the ink I did all maintenance checks and nothing … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Error says the filter will not let it print, CanonMP 210. It
CanonMP 210. It is about 10 years old but hadn't been used until less than a year ago. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
ET-4550, less than a year old. Was having difficult pulling
ET-4550, less than a year old. Was having difficult pulling the paper drawer back in after filling it. Now, the paper door is stuck, pushed all the way in, crooked, I admit for pushing it too hard. no… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Epson Workforce 3640 connected via WIFI to an
I have an Epson Workforce 3640 connected via WIFI to an Apple Mac running Sierra 10.12.6. The printer is less than 1 year old. The printer won't print either DOC of PDF files. I always get the error m… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Paper jam. cannot get it out, mg6820 cannon about 1 year
paper jam. cannot get it out JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: mg6820 cannon about 1 year old JA: What kind of computer are you prin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Paper jammed in my Canon Pixma MG6820, never done it. I put
never done it. I put paper in while it was printing It is less than a year old … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Have a Pixma MG6820 and want to scan a doc into my computer
I am Ron and have a Pixma MG6820 and want to scan a doc into my computer via hard connection and the printer says need driver update and cant find where to get one. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
6,612 satisfied customers
I can't figure out how to scan to my computer. Mg6820. About
I can't figure out how to scan to my computer JA: What is the machine's exact make and model? And can you guesstimate how old it is? Customer: Mg6820. About a year old or less JA: What kind of compute… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My brother mfc-7360n is saying that the paper tray is empty,
Hi, my brother mfc-7360n is saying that the paper tray is empty, but it's full ... any thoughts? … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
I have an okidata c830. It doesnt seem like the ink is fusing
I have an okidata c830. It doesn't seem like the ink is fusing to the page. I had a new fuser that I changed & it was less hot than the old one. Hasn't been used but much for this reason. What can I d… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I get repeated paper jam messages from my Officejet 6210. I
I get repeated paper jam messages from my Officejet 6210. I turned it off, unplugged it, cleared jams, tried different paper. No luck Rod… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x