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HP color laser jet CM2320. About 5 years old - HP laser jet…

Customer Question
HP color laser jet...

HP color laser jet CM2320

Technician's Assistant: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?

About 5 years old - HP laser jet CM 2320 nf MFP

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

One week - won't print - says need magenta - Got new one and it only worked two days and now says need another one

Submitted: 7 months ago.Category: Printers
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Answered in 1 day by:
11/19/2017
Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 7 months ago

May I know if you are getting any error message on your printer screen or your computer screen? and also have you checked levels for all ink?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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