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I have a hp 8615 officejet pro i unplug unit from the wall…

Customer Question
I have a hp...

I have a hp 8615 officejet pro i unplug unit from the wall to reset unit plug unit back to the wall after a few minuter printer has not power up since.

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Hp office jet 8615 office pro printer.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Used for copying without a computer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Two days ago.

Submitted: 9 months ago.Category: Printers
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Answered in 8 hours by:
11/18/2017
Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,254
Experience: 5+ years as Tech
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 9 months ago
I still has not gotten an answer.
Technician: Josh, Technician replied 9 months ago

Do you mean the printer will not power on at all?

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Shefin, Printer and Office Equip. Specialist
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