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You are kidding me, just had the worst experience in my

Customer Question
You are kidding me...

You are kidding me, just had the worst experience in my life.... 1 just shelled out 400 Canadian for es-300 unit and am trying to get software download am being asked by a person that has trouble speaking english to give them money before they will assist.????????? why cant i get my software that i payed for ,or do i have to contact my lawyer and start an action .I just want the download that i

Technician's Assistant: What's the make/model number of your printer? How old is it?

Es300w

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought unit ,i just want my software and don't pass me off to a technition who wants me to pay money

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't connect me please ,i am not paying a tech

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/17/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,933
Experience: 5+ years as Tech
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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