Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My copier printer copies ffine off the computer, but when I…

Customer Question
My copier printer copies...

My copier printer copies ffine off the computer, but when I try to make a copy from the free-standing copier, the page has a gray background to it.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Model xp-320. about 3, maybe 4 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Hp pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

3 or 4 months

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/17/2017
Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what you have already tried to do to resolve this?

Thank you

Ask Your Own Printers Question
Technician: Richard, Technician replied 9 months ago
Ask Your Own Printers Question
Technician: Richard, Technician replied 9 months ago

Here please

Ask Your Own Printers Question
Customer reply replied 8 months ago
Richard,
I could not get my computer functioning right because I am not computer literate enough to follow your instructions. I will obtain a new copier after the first of the year. Is a refund possible?
Gods Blessings.
Have a glorious day.
Larry
Technician: Richard, Technician replied 8 months ago

you need to go here for a refund

ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Konica Minolta bizhub c452. It will copy if placed papers
Konica Minolta bizhub c452. It will copy if placed papers directly on unit. it is not recognizing the computers to send from computers to make copies. wireless or hard wired. When I go to print it say… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Always printing in glossy paper mode. How to change
always printing in glossy paper mode. How to change settings? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We have a Kyocera KM-1620 photo copier and it has a J00
We have a Kyocera KM-1620 photo copier and it has a J00 fault. What do I do? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Pc 850. Error code 064 on starup, canon pc 850. Error code
canon pc 850. Error code 064 when power is tuned on … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I can't get it to print it has 4 items to be printed it says
I can't get it to print it has 4 items to be printed it says it is now printing but it's not … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an HP 2600n and all the print area comes out with a
I have an HP 2600n and all the white print area comes out with a light dirty haze to it. I have re-calibrated and run page cleaning processes. Could the transfer belt need replacing (I have over 37,00… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a 13-year old Sharp copier printer, AAL1655CS0- I has
I have a 13-year old Sharp copier printer, AAL1655CS0- I has been working fine- Just last week it began making a horrible, grinding noise when it is copying, and it can't seem to completely copy the i… read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
Have an oki Microline 320 turbo. Prints fine on triple copy
Have an oki Microline 320 turbo. Prints fine on triple copy forms. Have a new form that is 4 pages thick and 26" long. About half way down the page, the print head gets ahead of the form so when it is… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Recently it started copying only half a page when I use it
Recently it started copying only half a page when I use it as a copier. It prints and scans OK. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I can't get my printer to print pages from my computer,
I can't get my printer to print pages from my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I get a message of ink system failure after every copy. HP
I get a message of ink system failure after every copy. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Printer envy4500 is jaming paper right out of tray, need
printer envy4500 is jaming paper right out of tray, need troubleshooting for paper jams. now I can't get paper tray all the way in. It says load tray on HP … read more
Richard
Richard
Technician
IT Manager, Consultant
47,537 satisfied customers
My Epson xp-320 does not print the content but does print
my Epson xp-320 does not print the content but does print the border … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
PC 710 copier--- when you turn it on it shows E0 and then
PC 710 copier--- when you turn it on it shows E0 and then shuts itself off … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Stuck on load paper but paper is joaded. XP-31 maybe 3-4
stuck on load paper but paper is joaded JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: XP-31 maybe 3-4 years JA: What kind of computer are you pr… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I'm having a problem with a brother and a hd printer. hp
I'm having a problem with a brother and a hd printer. hp does not recognize and brother does not print correctly? … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have been using a HP Deskjet F2410 3 in one with refilled
I have been using a HP Deskjet F2410 3 in one with refilled ink cartridges.After the last refill the machine stopped operating as an online printer,so I replaced it with another printer-only machine(d… read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
I have an IR1020 Copier and if I set the copy run to any more
I have an IR1020 Copier and if I set the copy run to any more than 2 copies. . . the first copy comes out ok but the second copy is a lot fainter. . . then anything after that is so faint you can hard… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x