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My epson ™-m30 is not syncing with my iPad (on which I'm…

Customer Question
My epson ™-m30 is...

My epson ™-m30 is not syncing with my iPad (on which I'm using Kounta)

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

™-m39 ™ -m30

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I'm using an ipad using Kounta software POS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Im installing it now its new

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I recently tested it on a PC and it worked. but now I'm trying to sync it with an iPad but it doesn't sync

Submitted: 8 months ago.Category: Printers
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Answered in 16 hours by:
11/18/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,964
Experience: 5+ years as Tech
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
I still need assistance
Technician: Josh, Technician replied 8 months ago

Do you see any error messages?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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