Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

My computer keeps displaying "the printer couldn't print

Customer Question
my computer keeps displaying "the...
my computer keeps displaying "the printer couldn't print "the documents"
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is EPSON LX-300+, possibly already 15 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Laptop with Window 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just from 2 days ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: that's all
Submitted: 26 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 10 minutes by:
11/17/2017
Technician: UranIT, Network Administrator replied 26 days ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 651
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 26 days ago

To determine what the issue is, please let me knw this information:

When did it print last time?

Has anything vchanged on PC or printer?

Were there any jams?

Have you tried restarting printer and pc?

What kind of connection/cable are you using to print? Have you tried unplugging/reseating the cable ?

Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
5,078 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,214 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,150 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,086 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

967 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I HAVE AN EPSOM ARTISAN 1430 PRINTER. WHEN I TRY TO PRINT
I HAVE AN EPSOM ARTISAN 1430 PRINTER . WHEN I TRY TO PRINT SOMETHING IN PHOTOSHOP CS6 OR PHOTOSHOPCC 2018(I HAVE BOTH) THE PRINTER SETUP PAGE COMES UP BUT WHEN I GO INTO PRINT SETTINGS THE NEXT STEP I… read more
Harry
Harry
120 satisfied customers
Oh Pearl, if you can help, you are an Angel! I had a
Oh Pearl, if you can help, you are an Angel! I had a 20-year-old Sharp fax which a few weeks ago could send faxes but not receive. I changed my faxing to my brand new Epson XP-860 printer/copier/scann… read more
Harry
Harry
120 satisfied customers
Dvd player not working. 1 year ot less it is media player.
just tried to play message its running but must close to proceed I do not understand what that means or how to do that … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
71 satisfied customers
I want to copy a 5x7 photo. I know how to load the photo
I want to copy a 5x7 photo. I know how to load the photo paper and I believe I have the printer settings adjusted but I don't know where to position the photo on the glass for copying … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a new HP 6954 and am puzzled as to how to get it set
I have a new HP 6954 and am puzzled as to how to get it set up. There are no instructions as to where the ink goes, how to find it, even, as well as the cords, etc. … read more
Harry
Harry
120 satisfied customers
Printer error code C000. Cannot access inlk cartriges to try
Printer error code C000. Cannot access inlk cartriges to try to clear them. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Do not have the original ink cartridge and cannot complete
Do not have the original ink cartridge and cannot complete set up. purchase original epson 252 replacement for the Epson workforce Wf-3640. Help ! … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
967 satisfied customers
Paper jam, there is no paper jamming printer ,I d/c power
paper jam, there is no paper jamming printer ,I d/c power cord from main wall jack get same msg &noisy clicking sound … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
967 satisfied customers
Trying to print some photos - the printer connects and says
trying to print some photos - the printer connects and says it's printing - and the photo paper goes through and sounds as if a print is being made - but it comes out blank - any suggestions? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,150 satisfied customers
Replaced the magenta ink but not getting any red color.
replaced the magenta ink but not getting any red color. Several test prints come out very green looking … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am getting a 79 service error and unable to print, HP
I am getting a 79 service error and unable to print … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
How do I set up my printer with my iPhone, Wirelessly, I
How do I set up my printer with my iPhone JA: How are you connecting to your printer: wirelessly or by USB? Customer: Wirelessly JA: When did you last update the printer driver software? Customer: I d… read more
RandyNetwork Tech
RandyNetwork Tech
1,747 satisfied customers
I have Windows Vista and just bought Pixma TS9100 series
I have Windows Vista and just bought Pixma TS9100 series printer. Is there a Vista install file? … read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
Instructions on how to remove paper (a paper Jam"]) HP Envy
Instructions on how to remove paper (a paper Jam"]) HP Envy 4500 … read more
Harry
Harry
120 satisfied customers
How do i get a user guide for the epson wf2760 printer? I am
how do i get a user guide for the epson wf2760 printer? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I am getting an error message 5C00 on my Canon MP630
I am getting an error message 5C00 on my Canon MP630 printer. Can u help? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I need CD for my new HP 2652. HP 2652. Just started to
i need CD for my new HP 2652 JA: What HP model do you have? Customer: HP 2652 JA: How long has this been going on with your HP printer? Customer: Just started to install it JA: When did you last updat… read more
Mr.Med
Mr.Med
919 satisfied customers
New printer, connect to iMac by cable. not working. Why?
new printer, connect to iMac by cable. not working. Why? … read more
RandyNetwork Tech
RandyNetwork Tech
1,747 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x