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My computer keeps displaying "the printer couldn't print…

Customer Question
My computer keeps displaying...

My computer keeps displaying "the printer couldn't print "the documents"

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is EPSON LX-300+, possibly already 15 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Laptop with Window 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just from 2 days ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all

Submitted: 8 months ago.Category: Printers
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Answered in 10 minutes by:
11/17/2017
Technician: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 8 months ago

To determine what the issue is, please let me knw this information:

When did it print last time?

Has anything vchanged on PC or printer?

Were there any jams?

Have you tried restarting printer and pc?

What kind of connection/cable are you using to print? Have you tried unplugging/reseating the cable ?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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