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I have an Epson xp430 which I am trying to install on my…

Customer Question
I have an Epson...

I have an Epson xp430 which I am trying to install on my Dell computer.

Technician's Assistant: Can you guesstimate how old your Dell is? And just to clarify, what's the exact model?

Not sure I run Windows 10 does that help

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had a different printer and just got the Epson after doing a reset on the computer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My computer says it is installed but it will not print and there seems to be a problem with the wifi

Submitted: 8 months ago.Category: Printers
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Answered in 34 minutes by:
11/17/2017
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,838
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 8 months ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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