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MY Canon PIXMA™ Wireless Color Inkjet All-In-One Printer,

Customer Question
MY Canon PIXMA™ Wireless...

MY Canon PIXMA™ Wireless Color Inkjet All-In-One Printer, Copier, Scanner, Photo, MG3620, Black continue to jam. Is there anyway I can take it apart and look inside if a piece of paper is still in there?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Less thn a year. would the model number beRMC:K10425

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC laptop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was printing on paper /tissue paper on Sunday night.

Submitted: 8 months ago.Category: Printers
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Answered in 16 minutes by:
11/17/2017
Technician: Karthik, Engineer replied 8 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 8 months ago

It sounds like you are facing a paper jam issue in the printer. In this case I request you to click on the link given below, were you can find clear steps for clearing the paper jam issue. https://support.usa.canon.com/kb/index?page=content&id=ART162611

Video link: https://www.youtube.com/watch?v=OvzLyxg69bg

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
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