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My pixma mg6320 printer was replaced and reinstalled

Customer Question
My pixma mg6320 printer...

My pixma mg6320 printer was replaced and reinstalled everything, at least I think I did. Nevertheless, the software that lets print to disk is no longer on my computer. How do get it back?

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

Aug 28th of this year

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I went in and uninstalled all the printer drivers and software when I got my replacee

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer stopped printing 'print to disk'. I got my replacement printer and reinstalled from the disk, but the software to the disk to print is no longer on my computer.

Submitted: 8 months ago.Category: Printers
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Answered in 12 minutes by:
11/17/2017
Technician: Michelle, Printer Expert replied 8 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

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Technician: Michelle, Printer Expert replied 8 months ago

What Operating System (OS) is running on the computer?

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