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Replaced ink cartridge on Epson NX430. Still shows empty…

Customer Question
Replaced ink cartridge on...

Replaced ink cartridge on Epson NX430. Still shows empty cartridges, Won't test print.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Approx 3 yrs. Stylus NX 430

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Win 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is my wife's computer. She prints seldom on it as we have a network laser printer for most print jobs.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

These are brand new cartridges purchased from Epson.

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
11/17/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,933
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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