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Printer will not print color even though it has brand new…

Customer Question
Printer will not print...

Printer will not print color even though it has brand new cartridges

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

HP officejet pro 6978. HP cartridges

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We are snow birds so the printer has been in Yuma untouched since May 1. Our home here is air conditioned while we are gone. I took the print cartridges out before we left. I reinstalled them and they did not work at all so I bought new cartidges and install them to no change. I have cleanned the printhead several times, Restarted the printer after correctly shutting it down and unplugging it.

Submitted: 9 months ago.Category: Printers
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Answered in 3 minutes by:
11/16/2017
Technician: Sudipto, Engineer replied 9 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,155
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 9 months ago

Let me know when you want to continue?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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