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I have a cannon MX470 we had a blackout and I can't get the…

Customer Question
I have a cannon...

I have a cannon MX470 we had a blackout and I can't get the wireless settings to work

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

About 2 years old . this did not happen before

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I tried to enter my web key code and we pressed the wps button

Submitted: 10 months ago.Category: Printers
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Answered in 10 minutes by:
11/16/2017
Technician: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Suhasini Velu,
 replied 10 months ago

Do you see any lights on the printer?

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Customer reply replied 10 months ago
the wifi light is on
Customer reply replied 10 months ago
no just walk me through the set up
Technician: Suhasini Velu,
 replied 10 months ago

Sure, We will help you in that. Before that could you please tell me whether do you have any home wifi modem/ router in your home?

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Customer reply replied 10 months ago
I have wifi router in my house
Technician: Suhasini Velu,
 replied 10 months ago

Do you have any computer like windows 7/8/10 or macbook? The reason why I am asking is we can try to install the printer driver and we can connect the printer through wifi.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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