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I have an Epson kitchen printer, which came with a package…

Customer Question
I have an Epson...

I have an Epson kitchen printer, which came with a package of POS equipment. It has a red and black ribbon. It prints only in red, which is hard for my cooks to read. How do I change it to print only in black? The model is M188b.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I just bought it two months ago.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

An Apple I-Pad.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

From the beginning. It has never printed in black.

Submitted: 8 months ago.Category: Printers
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Answered in 31 minutes by:
11/16/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Since the POS system was installed two months ago. It works fine. The printer has a red and black ribbon, but only prints in red, which is hard for my cooks to read. We need to change it to print black only.
Customer reply replied 8 months ago
The printer is controlled by Breadcrump, the POS provider, via an ipad at our cash register. Control would have to go through Breadcrumb. Is the decision to print red or black controlled through the ipad?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can you give me the printer make and model?

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Customer reply replied 8 months ago
Model M-188b. It also appears to be in the 220 series. It is an Ethernet POS kitchen printer.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

What OS does the host device run?

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Customer reply replied 8 months ago
Idk
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Is the POS windows? Windows XP? Windows 7, maybe windows 10?

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Customer reply replied 8 months ago
Idk
Customer reply replied 8 months ago
This is a waste of my time. Please terminate my subscription.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Would you like me to cancel?

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Customer reply replied 8 months ago
I already did. Breadcrumb helped me. I simply have to get an all black ribbon.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

OK great

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