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I changed my computer password and can not remember it. When…

Customer Question
I changed my computer...

I changed my computer password ***** can not remember it. When I hit change password ***** says this feature requires removable media, such as USB flash drive. Please connect a USB flash drive and try again.

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP I cant find the model #

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP computer lap top and it is my password ***** will not allow me to reset

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last month it came up to reset my password I forgot to write it down and now I forgot it. and I shut my computer off and it is asking for my password ***** I forgot

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No just help me find out what my password *****

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/16/2017
Technician: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,210
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, What Windows OS are you running please? (7, 8 or 10)?

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Customer reply replied 8 months ago
I think 7
Technician: Mr.Med, Computer Enthusiast replied 8 months ago

Solution 1 : Using the Administrator Account

1- Start or restart your computer and press "F8" while the computer boots up. The Advanced Boot Options screen appears.

2- Scroll down to "Safe Mode" with the arrow keys on the keyboard and press "Enter." Your computer starts in Safe Mode.

3-Click on the "Administrator" account that appears on the Windows logon screen

4-Click on "Start" and "Control Panel".

5-You will enter "All Control Panel Items", then click" User Accounts"

6-Then click"Manage Another account" as following.

7-Choose the account which you want to reset the password.

8-Click "Change the password" as following

9-Type a new password ***** that account.

Solution 2 : Bypass Windows 7 password

1-Boot from Windows 7 Installation CD. When your computer boots from the CD, you should click repair your computer option, then choose Command Prompt from various options.

2-Type the following commands: (Please see the attachements)

Exit installation CD, and reboot your PC.

3-While Windows login screen appears, press the Shift key 5 times to bring up the command line interface.

Now type command net user an hit enter, you will get all account names on the computer.

Now net user <account name> <your new password> to reset windows 7 user password.

example : net user john 123456a

If you don't have the windows 7 installation disc please watch this short video on youtube or download Windows 7 ISO image and burn it into a Blank DVD

Let me know the results please

Thank you

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Customer reply replied 8 months ago
I don't have a f8 key
Technician: Mr.Med, Computer Enthusiast replied 8 months ago

What is the model and brand of your computer please?

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