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It is not printing color in bar graphs or pie charts. These…

Customer Question
It is not printing...

It is not printing color in bar graphs or pie charts. These visuals are just pale yellow and impossible to read. Do I need new ink cartridges??

Technician's Assistant: What's the make/model number of your printer? How old is it?

It is a Canon MG5320 and would have to do a search for date purchased...it is "old" maybe as old as 8 years???

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Haven't had to print graphics very often. So I would say I've only noticed this once before today.. I don't understand your second question....

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

As you may suspect, I'm not a very sophisticated computer/printer user. So I don't know what else to ask.

Submitted: 8 months ago.Category: Printers
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Answered in 4 hours by:
11/17/2017
Technician: Russell H., Printer and Office Tech replied 8 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,743
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

The printer may well have run out of the magenta and the cyan colors particularly... yellow is the other color and it is obviously printing fine.

So check the Ink Levels indication, either through the Canon software on your computer, or through the menu function on your printer itself (-if you need instructions on how to do that, just ask, and I will provide instructions.)

After that, if the magenta and the cyan cartridges register as low, even if not as Empty, then it is time to replace them - with the correct replacement cartridges, and observing the directions for replacing cartridges, in our manual, carefully as you do that task.

- If this answers your question, please rate my answer. A five-star rating would be appreciated. Thank you.

(If you need more info, or have any comments, use Reply To Expert to respond.)

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Category: Printers
Satisfied Customers: 12,743
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Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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