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My Canon MG2920 printer is not working properly. It's a

Customer Question
Hi there! My Canon...

Hi there! My Canon MG2920 printer is not working properly. It's a hardware issue. When I put paper in and print, the paper twist a bit and stops.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Less than a year

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PIXMA MG2920 iMac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just found out recently nothing . I reset everything

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think it's pretty much it

Submitted: 8 months ago.Category: Printers
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Answered in 6 minutes by:
11/16/2017
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

When was the last successful print before this happened?

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

There's about 3 or 4 reasons this could happen, but I want to eliminate as many options as possible to give you the right answer

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Customer reply replied 8 months ago
few days ago
Customer reply replied 8 months ago
it has one paper printed and it becomes twisted ink
Customer reply replied 8 months ago
It don't think remote assistance work if it's hardware issue
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

I agree. This is 95% of the time usually because ink gets on the rollers or fusers and need to be cleaned

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

The other 5% is usually humidity on the paper causing it to wrinkle

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Customer reply replied 8 months ago
I found out the ink had rolled over and leave a trail
Customer reply replied 8 months ago
the yellow light is on for the black ink. At first I thought I should change the black ink, but it's not just the ink problem
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

That's it! You should clean the rollers and fusers to start and then replace/reseat the ink cartridges. That will fix the issue.

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Do you have any questions for me regarding anything?

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Customer reply replied 8 months ago
Do u mean I have to replace both ink catridges?
Customer reply replied 8 months ago
How do I know when to change the ink? when the black ink light is on?
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Not replace them if they have ink, but just take them out and re-insert them after the cleaning

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Usually the printer will tell you when it is low on ink or the computer will with a pop-up. You can download the software for your model on the Canon site and that has an app that will tell you as well

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Customer reply replied 8 months ago
I c.
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Let me know if you have any further questions and I'll be happy to help. Also, please remember to rate my service using the stars as well when you're ready to disconnect for now. Thanks!

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Customer reply replied 8 months ago
the same issue happened
Customer reply replied 8 months ago
it shows"spooling job" up to 21% and it stopped
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Were you able to clean all of the rollers in the print assembly and the fuser?

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Customer reply replied 8 months ago
I can only clean the parts that I am able to reach
Customer reply replied 8 months ago
no thanks~ my printer only cost less than 30 dollar and the assistance takes 52. It's not worth it~
Customer reply replied 8 months ago
I just don't know why the paper won't go through
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

That's the reason. The rollers are used to grip the paper and anything that impedes that will cause the paper to wrinkle

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Ignore the prompts for the additional service. Let me know if you have any further questions and I'll be happy to help. Also, please remember to rate my service using the stars as well when you're ready to disconnect for now. Thanks!

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Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Hi, do you need any additional questions answered for this?

Let me know if you have any other concerns or questions about this and I'll be happy to help. Please

also remember to rate my service using the stars when you get a chance. Thanks!

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