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I just want to know how can i change the network SSID on my…

Customer Question
Hello there! i just...

Hello there! i just want to know how can i change the network SSID on my wireless printer to much with my home network?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP 4500 SEREIES e ALL IN ONE PRINTER, MORE OR LESS 4-5 YRS OLD

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I don't know anything about computer!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

My printer just didn't work this morning when my son was trying to print out something for school, he just noticed that the printer was not connected to the internet. so i tried to find out to work the printer but no avail. I just reset it & download the software again successfully & do wireless network test on the printer, it was unable to connect to my wireless router. the solution that says here: to check that the wireless router is powered on, that my HP printer network name matches my wireless router network name which is not,if they didn't much exactly ,run the wireless setup wizard to configure my HP printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That it, thanks

Submitted: 8 months ago.Category: Printers
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Answered in 6 minutes by:
11/16/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,965
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

What is the status of wireless connection on printer screen?

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Customer reply replied 8 months ago
pls disregard my request. My son will fix it for me. Thank you anyway! please remove my info from your system.
Customer reply replied 8 months ago
no thank you
Technician: Kamil Anwar, Technician replied 8 months ago

Okay

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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