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I have an Epson workforce 3640, I have trouble printing some…

Customer Question
I have an Epson...

I have an Epson workforce 3640, I have trouble printing some of my work, when I print a page of writing, every 3-5 lines that I print are blurred or missing, I have tried to clean the heads, nozzles, tried to make sure that everything is lined up, but I still have the same problem, any sujjestions ?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Maybe 1 year

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 2--3 months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 9 months ago.Category: Printers
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Answered in 12 minutes by:
11/16/2017
Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you.

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Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

When did the issue first start? 2-3 months ago?

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Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

There's a couple fixes to this issue. I will start once you're ready

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Customer reply replied 9 months ago
ready
Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

Okay. First step is involving a test print. Do you have one you can test?

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Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

I'm happy to help with this remotely. See if you can get the option to go through and I'll post the steps to get connected to you to fix this

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Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

I can walk you through steps on here too if you prefer

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